FAQs
Questions about Green Initiatives
Questions about directions and parking
Questions about special needs
Questions about tickets
Questions about the facility
Questions about exhibiting
What "Green Initiatives" does your facility participate in?
This fact sheet lists our current green projects. The program is continually updated and we are pleased to work with guests on their specific requests.
How do I get to the tarmac?
From I-70 - Take exit 79A, head north on Missouri / West Street. The tarmac area is approximately 1/8 mile past South Street on the right.
From I-65 - Take West Street, exit 114. Head south to South Street and turn left (east). Proceed one block to West / Missouri and turn left (north). The tarmac area is approximately 1/8 mile on the right. Please note that the tarmac is not directly accessible when traveling southbound on West Street. You will pass the convention center before turning on South Street. Map.
Where should I park?
Approximately 9,000 parking spaces in surface lots and parking garages immediately surround our facility. An additional 40,000 parking spaces are within a ten-block area. Arrangements for specialty and long-term parking can be made through Denison Parking at 317.636.8552 or jallsup@denisonparking.com. Please visit our parking information page to view the most convenient parking for your event.
How much does it cost to park?
Depending upon the event, parking charges can range from $5.00 to $20.00. All parking is on a first-come, first-served basis.
Where can I park my RV?
The Indiana State Fairgrounds Campsites, 1202 East 38th Street, Indianapolis, is approximately 6 miles from the facility and open year-round. Amenities include paved pads, water and sewer hook-ups, 30-amp service, pay phones, picnic shelter, and playground. It is fully accessible to those with special needs. Call 317.927.7510 for more information.
Lake Haven Retreat, 1951 West Edgewood Avenue, Indianapolis, approximately 7 miles from the facility, is a full service campground with daily, weekly, and monthly rates. Sitting on 20 acres, the retreat has a lake stocked for fishing, restroom, shower, and laundry facilities, wireless and high-speed internet connections. Call 317.807.2267 or visit www.lakehavenretreat.com for more information.
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Special Needs – Can the facility accommodate persons with special needs?
Entrances into the convention center are fully accessible and power-assisted doors ease your movement in and out of the facility. Persons with special needs may be dropped off and/or picked up on the north side of the convention center under the Maryland Street canopy. Wheelchair requests (for use inside the facility) are available on a first-come, first-served basis at the First Aid office or by contacting a security person at 317.262.3350. Parking for persons with disabilities is available in surrounding lots and garages. Sixteen metered on-street parking spaces for disabled surround the facility. Spaces are marked accordingly as well as spaces designated for van access only. This is available on a first-come, first-served basis. Assistive animals are also welcome in our facility for our guests. Please visit our Special Needs page for a comprehensive summary of services.
Do you have portable ADA hearing impaired systems available for client use?
Hearing enhancement equipment is available by client’s request. Contact your Event Coordinator for further information.
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What type of payments does the Ticket Office accept?
For most events, the Ticket Office accepts cash, Visa, MasterCard, Discover Card, or American Express. Checks or money orders, made out to the Lucas Oil Stadium Ticket Office, are accepted only through the mail and up to two weeks prior to the event. The Indianapolis Colts do not accept checks as a method of payment. The Ticket Office only accepts cash as a method of payment for events that are sold at the door only on the day of the event. Signs above the windows indicate what type payment is accepted at that window. Some windows are “cash only.”
Most events do accept phone and Internet orders. However, the orders are taken through TicketMaster. You may reach TicketMaster at 317.239.5151 or by going to their website at www.ticketmaster.com
Does the Ticket Office accept mail orders?
Mail orders are accepted up to two weeks before the event. There is a handling fee of $5.00 per order. Please include your name, address, daytime phone number, and pertinent event information (i.e. name of event, number of tickets, accessible needs) in your mail order. Any mail order that cannot be processed will be returned along with a form explaining why your order could not be processed.
What are the Ticket Office hours?
The Ticket Office regular business hours are Monday through Friday, 9:00 a.m. – 5:00 p.m. The Ticket Office adjusts its hours on event days and is open as the event warrants.
Do you accept Will-Call from the public?
We do have Will-Call tickets that customers order through TicketMaster by telephone or online. However, Will-Call is not accepted from the general public.
Where is the Ticket Office located?
The Lucas Oil Stadium Ticket Office is located on street level, at the southeast corner of Lucas Oil Stadium. For ticketed events in the Indiana Convention Center, the permanent ticket office, centrally located on the first floor of the Convention Center, or a portable ticket office will be open on show days.
My event is open to the public and I want to sell my own tickets. Is this permissible?
Ticket prices of $5.00 or less may be sold through the client. All tickets above $5.00 that are sold to the public must be ordered, printed, disbursed, sold, refunded and controlled by the Indiana Convention Center & Lucas Oil Stadium Ticket Office or its designated ticket agency, presently TicketMaster. NOTE: Advertising is NOT permitted prior to an executed contract with the convention center.
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Do you have a business center?
The Indiana Convention Center & Lucas Oil Stadium Business Center, in partnership with IKON Office Solutions, is located on the first floor of the Indiana Convention Center in the Capitol Avenue Lobby, directly across from Meeting Room 116. Limited services include:
1. Black and White Copy Services.
2. Color Copy Services.
3. Large Format - Color and Black and White.
4. Document Finishing / Binding.
5. Fax Services.
6. Copier Rental.
7. Facsimile Rental.
8. Basic Office Supplies.
9. Shipping.
Does the Indiana Convention Center & Lucas Oil Stadium have Automatic Teller Machines (ATMs)?
ATMs are conveniently located on the first level of the Indiana Convention Center, in the Maryland Food Court and between Room 116 and the 500 Ballroom Reception Room. ATMs are available throughout the public areas of Lucas Oil Stadium.
Do you have a U.S. Mail drop box?
A mail drop box is located on the first level of the Indiana Convention Center, between Room 116 and the 500 Ballroom Reception Room. Should you require more comprehensive services, the main branch of the United States Post Office is located just a short, two-block walk south of the Convention Center (directly across the street from Lucas Oil Stadium).
What time does the facility and/or skywalks open and close?
The time frame for closing and opening of the ICC facility and skywalks is event-dependent. Rule of thumb for lock down in the evening is approximately 11:00 p.m. and re-opening in the morning at approximately 6:00 a.m.
Is there a restaurant in the facility?
The Indiana Convention Center food courts offer various food choices and are open according to facility event hours. The facility is also connected via walkway to several nearby hotels and the Circle Centre shopping and entertainment complex, offering a wide-range of dining selections.
May I bring food and beverage items into the facility?
Centerplate has exclusive food and beverage distribution rights within the ICCLOS. No food, beverage or novelties may be brought into the facility or sold without the express written consent of ICCLOS Management (enticement candy excluded).
Guests may enjoy a variety of food selections from one of our concession areas, which are open according to facility event hours.
Does the Indiana Convention Center & Lucas Oil Stadium have any exclusive contracts?
Currently, exclusive contracts are held by:
- Centerplate (food service and novelties management)
- ESG Security (Indiana Convention Center security)
- Contemporary Services Corp. (Lucas Oil Stadium security)
- Protection Plus, Inc. (armed security)
- Clarian Health Partners, Inc. (emergency medical services)
- Denison Parking (parking lot management)
- Smart City Networks (Internet services).
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How can I get a copy of the Pre-Qualified Exhibitor-Appointed Contractor, and the Pre-Qualified Decorator, and Pre-Qualified Security Firms lists?
Click here to view the Pre-Qualified Decorator list.
Click here to view the Pre-Qualified Exhibitor-Appointed Contractor list.
Click here to view the Pre-Qualified Security Firms List.
I plan small events for 50 people and under. Can the Indiana Convention Center & Lucas Oil Stadium accommodate this smaller size meeting?
Small groups receive the same attention as the larger conventions. Meetings come in all sizes and so do our 48 meeting rooms. You’ll find 36 in the Convention Center and 12 in Lucas Oil Stadium.
Does the Indiana Convention Center & Lucas Oil Stadium accept freight?
Due to space restrictions, we cannot accept freight shipments. All shipments made directly to the Indiana Convention Center & Lucas Oil Stadium on a move-in day for an exhibit hall must be routed to the attention of the decorator and directed to the proper dock location. The Indiana Convention Center docks are located on the west side of the facility. For Lucas Oil Stadium, use the Missouri Street dock on the west side of the facility. Materials to be used in meeting rooms should be sent to a representative of either the event sponsor or the Official Exposition Service Contractor. Representatives MUST be present to receive all shipments.
May I bring helium balloons for my event or to my booth?
Helium tanks and helium balloons are not permitted in the facility.
May I use glitter, stickers or confetti for my event?
Glitter, stickers or confetti are not permitted in the facility.
May I hang signs for my event?
Facility personnel must handle anything attached to the facility. You may not attach anything to the walls, fixtures or floors in or on the building. Arrangements should be made through your Event Coordinator.
Is the Indiana Convention Center & Lucas Oil Stadium a union facility?
The Indiana Convention Center & Lucas Oil Stadium uses union labor exclusively to provide services to our clients. Please review our Policies and Procedures for a description of the different laborers. You should also discuss these questions with your Event Coordinator.
May I set up my own booth?
As an exhibitor, you are allowed to set up your own exhibit booth, as long as you use your own full-time employees (“FTE”). If you require assistance, other than your FTEs, in transporting your materials to your booth, you must use labor provided by your event's Pre-Qualified Decorator (“Decorator”). If you require labor to assist with the set-up/tear-down of your booth, you must use the labor provided by the event's Decorator. If your event does not have a Decorator, then you must contact your Event Coordinator from the Indiana Convention Center & Lucas Oil Stadium, who will assist you in placing a labor order.
Can I make changes to my room set-up?
Changes to the initial room setup (within 30 days prior to move-in of the event) and all room turnovers will involve additional labor charges. This also applies when a room is turned over for a food function.
Do I need medical technicians during my event?
Medical personnel are required if 2,000 or more attendees are anticipated for an event. Clarian Health Partners, Inc. presently services the facility.
May I hire police officers for security during my event?
Please consult your Event Coordinator who will be glad to assist you with your security needs.
