Special Needs

Special Needs

View PDF map | “Guide for Persons With Disabilities”

The Indiana Convention Center & Lucas Oil Stadium is an ADA compliant facility. All entrances into the convention center are fully accessible and power-assisted doors ease your movement in and out of the facility. Accommodations for persons with disabilities include Braille signage, telephones, restrooms, accessible ticket counters, designated parking, and wheelchair availability. Indiana Convention Center & Lucas Oil Stadium welcomes guests with disabilities and their assistive animals. While it is not necessary, we encourage guests with assistive animals to contact facility management in advance of the event in order to most appropriately accommodate the needs of the guest and their animal.

The Capital Improvement Board of Managers of Marion County, Indiana ("CIB") maintains the Indiana Convention Center & Lucas Oil Stadium as an equal opportunity facility in compliance with all applicable state and federal laws and regulations. As a covered entity, the CIB complies with its obligations under the Americans with Disabilities Act as well as other state and federal laws or regulations governing public accommodation. Any Licensee having questions or comments about accommodations should contact their event coordinator.

As a "Public Assembly Facility," the Indiana Convention Center & Lucas Oil Stadium is responsible for the permanent building accommodations such as, but not limited to, wheelchair ramps, elevators, doors, and restroom accessibility.

Show management is responsible for non-permanent accessibility requirements such as, but not limited to, seating accessibility, auxiliary aids for the visually impaired, hearing impaired, and mobility impaired. Show management is also responsible to ensure compliance of temporary architectural event features such as registration, information booths, and any other services/programs available to exhibitors, attendees or the general public.

Please review the Guide for Persons With Disabilities (link to .pdf guide) for additional information.

Assisted Listening Devices

Assisted Listening Devices are available at both the Convention Center & Lucas Oil Stadium First Aid facilities during major events.

Drop Off/Pick Up Point

Persons with disabilities may be dropped off and/or picked up on the north side of the Convention Center under the Maryland Street canopy.

Entrances/Elevators/Escalators

Power-assisted doors ease your movement in and out of the facility. Guests unable to use stairs may access elevators in the Convention Center located adjacent to the Crossroads Food Court. Escalators are also available throughout the convention center.

First Aid

Medical personnel are required if 2,000 or more attendees are anticipated for an event. First aid facilities are presently staffed by Clarian Health Services. For more information, contact our Event Management department. For emergencies during events, contact your event coordinator or contact facility security on any red house phone by dialing 3350.

Food & Beverage

Food & beverage areas in the convention center are accessible for persons with disabilities. The Crossroads Bistro and the Landing On Maryland are open according to facility event hours. Large print menus are available upon request.

Parking

Parking for persons with disabilities is available in surrounding lots and garages. Sixteen metered on-street parking spaces for disabled surround the facility.  Spaces are marked accordingly as well as spaces designated for van access only. This is available on a first-come, first-served basis.

Public Telephones

Accessible public telephones are located throughout the facility. A TTY telephone is available in the Lucas Oil Stadium Ticket Office (317-262-3578).

Restrooms & Water Containers

Accessible restrooms and water containers are also located throughout the facility.

Wheelchair Availability

Wheelchairs (for use inside the facility) are available on a first-come, first-served basis at the First Aid facilities or security. A driver’s license is required as a deposit for the wheelchair. Wheelchairs may not be removed from the facility. A fee will be imposed for any wheelchairs not returned.